Q) Do you offer virus protection?
A) Yes we do. All professional and professional plus accounts have virus protection built in. Just enable it in your e-mail control panel. There is no additional charge for this feature.

Q) What is a domain name?
A) domain name is a name that allows others on the Internet to find your web site easily. Simply put, a domain name is something.com, or something.net and so on. After registering your domain name you can start to take advantage of e-mail using your new domain. For example, you can start sending and receiving e-mail at "yourname@yourdomain.com". No longer will you have to look unprofessional using that free e-mail address that can standard from your Internet Service Provider (ISP). Registering a domain name distinguishes yourself or your business from others on the Internet.

Q) Can you design a website for our company?
A) Yes we can. We have a talented design staff that is capable of anything from a single company splash page to a multi-page corporate web. Our staff has designed thousands of pages. We have staff with expertise in custom scripts and graphics design.

Q) What kind of reliability do you offer?
A) Our servers maintain a 99.9% uptime. They are powered by dual feeds coming from two different locations. In the off chance we would lose power on both lines, the server facility stores 55,000 gallons of diesel fuel. Enough to power the facility for a week. We take your web server business very seriously.

Q) Will I receive a confirmation after I register my domain name?
A) Yes, after you register a domain name you will automatically receive an e-mail confirmation. This e-mail will contain the domain name you registered as well as additional information to help you get your web site on the Internet.

Q) How many characters can use for my new domain name?
A) Currently you can register domain names up to 67 characters in length (including the period and extension). Now having the ability to register longer domain names can be very useful in getting product or service messages across to your customers. Now is the time to get creative before someone else takes the domain name you've always wanted. Register you new domain name today!

Q) We would like to sell items from our website. Is this an expensive process and if not, how do we go about doing it?
A) This is getting to be common practice nowadays. Our sites are e-commerce ready. We offer several shopping cart solutions. If you need assistance in setting an online store up, consider using our knowledgeable staff. It might cost a lot less than you think.

Q) Once I register a domain name, how long will it be before it's available to the rest of the Internet?
A) Once a domain name is registered it usually takes from 24 to 36 hours for other DNS servers throughout the world to propagate (update) and realize that your new domain name is active.

Q) What do I do with my domain name once it's registered?
A) One of the first things you should do is host your web site. Remember that registering a domain name is the first in a series of processes. Click the Pricing link for more information about purchasing a website or e-mail package.

Q) Do you offer web hosting?
A) Yes, we do. But we only offer it to business's. Our plans are full featured and one of the best values in the industry.

Q) May I register more than one domain name?
A) Yes. You may register as many as you want. As a matter of fact it's to your benefit to register as many variations of your domain name as possible. For example if your domain name is promoteone.com, you would be wise to also register promote1.com. Try to register every variation of your domain name especially if your domain name is easily misspelled.

Q) Can I use spaces in a domain name?
A) No. All domain names must conform to domain name standards set forth by ICANN. You may however use dashes (hyphens) and numbers.

Q) What is the difference between .com, .net, .org extensions?
A) Dot com (.com) domain names signify companies, while .net are used to represent networks and .org, non-profit organizations. Nowadays anyone can register a .net or .org without proof of being a network or having NPO status. The most popular domain names are still .coms since that is what most of us are used to seeing and hearing. As stated earlier, we highly recommend protecting yourself by registering every variation of your domain name. Remember, in today's world a domain name is as, if not more important than your business license. You may also want to sign up and be notified as soon as the new top-level domains become available.

Q) What if I register a domain name and realize that I misspelled it after it's been processed, may I change it?
A) No. All registrations are final and are not refundable. Take care in spelling your domain name correctly before finalizing your registration.

Q) How can I be certain my domain name was registered?
A) Every domain name you register will be followed by an e-mail confirming your purchase. Should you not receive an e-mail confirmation within 24 hours of registering your domain name, then please e-mail our support department. Please don't forget to provide us with the domain name in question, your name and phone number.

Q) I've registered a domain name with another company. May I transfer my domain(s) to you and take advantage of your services?
A) Yes. You can. We will assist in the transfer process if you like. The only limitation is that one year will be added on to your domain registration length. So if you currently have six months remaining on your domain, we will add 12 months to it and you will not have to renew for 18 months.

Q) What is a Whois Search?
A) Whois search will display the current registrant or contact information for any registered domain name. Generally there are four contacts for every domain name. The registrant, administrative contact, billing contact and technical contact. For most, the person registering the domain name should be all four. Our easy to use, web based Domain Name Control Panel allows you to change these contacts at any time. Once you have logged in select "Contact Information" to modify or change any of your contact information.